Deplorable service from MTN ZA
<p>I app**** for a cell phone contract over 5 days ago. I was told that it would take 2 hours to be processed. After 2 days I complained on twitter and was told it would take 2-3 working days. Now I have been waiting 6 days of which 4 have been working days. When I try to phone MTN sales to enquire about the status of my contract, they just do not answer the phone. I have phoned twice now and I have to hold the line for more than 15 minutes without any answer. They don't even bother to answer and speak to their customers. The feedback the store gives you is that there is a backlog of applications. Surely you should not offer a service or promotion if you can not live up to your promise to process applications within 2-3 working days. I am extremely upset about this poor service! This is not how you treat new customers. Especially after they left your biggest opponent, Vodacom, to join your network. This deplorable service is not acceptable!</p>
Good day Henroe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that your contract was captured on 2017-01-20, 2 days after you sent your post on HP and in that regard we would like to apologise for the delayed response.
We would like to assure you that we are actively working to improve our service levels and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Henroe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that your contract was captured on 2017-01-20, 2 days after you sent your post on HP and in that regard we would like to apologise for the delayed response.
We would like to assure you that we are actively working to improve our service levels and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***