Deplorable "Service"
<p>Handed in my mobile handset to MTN (La Lucia) on 7/7/2016. Called store after a week, advised that the unit wil be exchanged. Called the Repair Centre 26/7//16, spoke with Salome, Phaphamang (Stand-in Supervisor), who could not advise when the replacement will be made available. I was promised that Sharlen Naidoo (Manager) would call me before 17:00, have STILL not heard from her. Called again 29/7/16, spoke with Maake, who advised that the neither the Supervisor, nor the Manager, were not available, promised to have Leifo contact me. Still have not heard from either.</p>
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MTN South Africa's replyOfficial
01 Aug 2016, 13:22Good day Anthony P. J. Hulley,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Handset Repairs management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply01 Aug 2016, 13:22
Official
Good day Anthony P. J. Hulley,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Handset Repairs management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
08 Aug 2016, 10:18Over a month since my handset was handed in. Still no contact as promised from the "Handset Repairs management", and still no exchange as promised.
's update08 Aug 2016, 10:18
Reviewer Update
Over a month since my handset was handed in. Still no contact as promised from the "Handset Repairs management", and still no exchange as promised.