NT
Noushiena T
1 reviews | Active since Aug 2015
17 Aug 2015, 14:07
Deplorable customer assistance
Unable to receive customer assistance for over a week.Sent from pillar to post and received no assistance to rectify a problem created by MTN. Disappointing feedback and no resolutions provided to a customer of ten years.
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 15:03Hello noushiena,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that cell *** has been migrated to the 24 MTH My MTN Choice 100mins package, the usage limit has been set up on the account for the account not to be billed extra for calls or data usage from September.
Credit for R112.13 for data charges will be credited on the account.
Credit for R71.48 will be credited for calls on the August invoice.
Please allow +-5 working days to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that cell *** has been migrated to the 24 MTH My MTN Choice 100mins package, the usage limit has been set up on the account for the account not to be billed extra for calls or data usage from September.
Credit for R112.13 for data charges will be credited on the account.
Credit for R71.48 will be credited for calls on the August invoice.
Please allow +-5 working days to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply08 Sept 2015, 15:03
Official
Hello noushiena,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that cell *** has been migrated to the 24 MTH My MTN Choice 100mins package, the usage limit has been set up on the account for the account not to be billed extra for calls or data usage from September.
Credit for R112.13 for data charges will be credited on the account.
Credit for R71.48 will be credited for calls on the August invoice.
Please allow +-5 working days to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that cell *** has been migrated to the 24 MTH My MTN Choice 100mins package, the usage limit has been set up on the account for the account not to be billed extra for calls or data usage from September.
Credit for R112.13 for data charges will be credited on the account.
Credit for R71.48 will be credited for calls on the August invoice.
Please allow +-5 working days to reflect on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,