1 reviews | Active since Nov 2016
Deplorable Billing Service
Good Day,
Having been a loyal customer for more than 20 years, I am absolutely shocked at how the service levels have dropped.
I have been trying to get invoices (statements and itemized billing) for Dec 17 and Jan 18 from you for the last two and half months for both the numbers which I have with you. Each time that I log a call, I am told the same thing 1) I am escalating it to a supervisor (and my favorite) 2) I have sent an email to the billing department
This matter is now affecting me financially! How is it possible that MTN is unable to provide invoices? I am gobsmacked by this. Surely MTN relies on prompt invoicing to facilitate it's cashflow and trade capacity? How is it possible that after two and half months, MTN is unable to produce the invoices? Or is this a case of, "we've received our payment so the invoices aren't a priority".
How do you produce the information to your auditors?
Good day Cuthbert,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I am able to assist. However, there are 2 e mail addresses that i am picking up. On our system, we have *** and your hellopeter it is ***. The billing department has sent it to your mtnloaded acc. I have asked them to send it to both.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Cuthbert,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I am able to assist. However, there are 2 e mail addresses that i am picking up. On our system, we have *** and your hellopeter it is ***. The billing department has sent it to your mtnloaded acc. I have asked them to send it to both.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,