1 reviews | Active since Mar 2009
DEPLETION OF DATA AND AIRTIME
Dear Sir | Madam, I contacted MTN 5 times last night, being Monday 28 March and I was cut off all the time. I contacted MTN today, Tuesday 29 March 8 times and I was cut off, eventually i spoke to a lady who said the problem for my depletion of airtime and data was dup wallet which she couldn't explain to me. She said she would transfer me to the technical division. I am a pay as you go customer, but customer care don't seem too interested to assist unless you are on a contract. I have just as much right as anyone else out there. Because of that situation, I am going to be changing to Vodacom unless I get some info out of MTN. I think I sent about 5 whats app messages and looked for a number online and now they telling me I spent the whole day on line. I think I have better things to do with my time than sit on a phone all day!! I actually dont know why they even offer a customer care service as they are so damn unhelpful.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced trying to get through to the call centre for assistance. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles and most of the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you deactivate Data Roaming following this instructions:
From the home screen
tap Settings. Tap General
Tap Network
Slide the Data Roaming switch to OFF
Data roaming is now de-activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced trying to get through to the call centre for assistance. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles and most of the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you deactivate Data Roaming following this instructions:
From the home screen
tap Settings. Tap General
Tap Network
Slide the Data Roaming switch to OFF
Data roaming is now de-activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda