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JM
John M

1 reviews | Active since Aug 2009

25 Nov 2016, 16:57

Depleting Data On Voice

<p>Can someone from MTN explain why on prepaid they only send an SMS warning you that you are depleting data at out of bundle rates once they have depleted your airtime? Think I know the answer.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply30 Nov 2016, 17:48
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We have escalated the matter to the relevant department dealing with matters.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply30 Nov 2016, 18:07
Official
Thank you for your post. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please may you provide us with more details in terms of the problem that you are experiencing so we may investigate your query. May we have times and dates of your notification SMSs as well as the dates and times your airtime depletion. Kindly be advised there could be many reasons for this, in some cases when a customer gets the notification they could be in an area of poor signal or their handsets may be switched off etc. We look forward to improving on our service delivery to you going forward. Regards Yahya REQ:***

Best regards,