1 reviews | Active since Nov 2009
<p>hi, </p> <p> </p> <p>I have a contract which provides me with 300mb of data and apparently some 75mb of promotional data.</p> <p> </p> <p>I make use of Afrihost which means my APN settings are not even on MTN's setting.</p> <p> </p> <p>For the plus 3 months that I can remember I have noticed my data is depleting when my APN isn't even changed back to MTN.</p> <p> </p> <p>This month my data, mins and sms were loaded on 21st March. I had 375MB, earlier on the 22nd I had approx 330mb and now I have 75MB!</p> <p> </p> <p>I would like to know where my data which I do not use goes to and where my data has been going to for the past few months? </p> <p> </p> <p>This is absolute *******!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 808 (Free from an MTN line) and request for the URL report and the Itemised Bill for the 3 months in question. You can also contact our Data Support on 1555 (Free from an MTN line) for advise on how to prevent data from being depleted when you are not using it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 808 (Free from an MTN line) and request for the URL report and the Itemised Bill for the 3 months in question. You can also contact our Data Support on 1555 (Free from an MTN line) for advise on how to prevent data from being depleted when you are not using it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
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