BM
Boitumelo M
1 reviews | Active since Apr 2010
03 Oct 2015, 18:13
Depleted data before expiry
I called customer care on the 6th September 2015. Spoke to Catherine Sehume regarding depleted data before expiry, ref***. The night before I had 1Gb and the following morning it was 1000mb. And I sent an email to customer care[#***5] on the 16 Sep and still no response.<br> <br> As explained to her this was not the first time, this month I decided to monitor the usage as it had finished very early in other months. <br> It's been more than the SLA days and no contact has been made as promised by the consultant or the customer care email.
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MTN South Africa's replyOfficial
05 Oct 2015, 13:03Hello TUMI18,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that Catherine has sent the request to the billing department to investigate, they have notify the agent to log the request to the correct department. This has not been done as yet. We have sent the request to the agent to request for the log to be done from her side for the correct department to investigate the depleted data.
We have requested for Catherine Sehume to contact you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that Catherine has sent the request to the billing department to investigate, they have notify the agent to log the request to the correct department. This has not been done as yet. We have sent the request to the agent to request for the log to be done from her side for the correct department to investigate the depleted data.
We have requested for Catherine Sehume to contact you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Oct 2015, 13:03
Official
Hello TUMI18,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that Catherine has sent the request to the billing department to investigate, they have notify the agent to log the request to the correct department. This has not been done as yet. We have sent the request to the agent to request for the log to be done from her side for the correct department to investigate the depleted data.
We have requested for Catherine Sehume to contact you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that Catherine has sent the request to the billing department to investigate, they have notify the agent to log the request to the correct department. This has not been done as yet. We have sent the request to the agent to request for the log to be done from her side for the correct department to investigate the depleted data.
We have requested for Catherine Sehume to contact you.
Kind Regards,
Alice van der Merwe
***