Depleted airtime - no solution!

<p>I received an sms today saying that my airtime has been depleted. I have an Anytime 200 contract. I phoned the call centre and spoke to an agent who couldn't pick up my billing. I asked for a supervisor and she dropped the call. I called again and I was eventually transferred to a team leader called Catherine. She also advised of the same and claimed to be offline. She said that there is an issue with Anytime bundles and it was logged (Ref: SMC ********** 9086). She said I will be credited after the 2-48 hour turn around time. She couldn't see how much was depleted. I had use airtime so it just carries over, I should be sitting with R1000 airtime. MTN doesn't seem to care that now I am without airtime, I can't make calls and I will not load airtime as I've already PAID for the airtime that they depleted! This needs to be sorted out now. What happens if I have an emergency? Who will be accountable? I have PAID for it, I want my airtime back now!!!</p>