1 reviews | Active since Jan 2015
Depleted Airtime and Data Bundles
Initially I had R43.00 airtime on my phone. I needed to buy Data because I did not have data, on Monday the 18/05/2015, i loaded R60.00 on my phone inorder for me to buy data. i bought 100MB of data for R35.00 leaving a balance of R68.00 airtime.<br> i had 100MB of data + additional 50MB which expired after 3days.<br> On the night of the 19/05/2015, I made a call for 3mins only and I downloaded an mp3 of the internet. <br> I then checked my airtime balance and My Airtime showed R0.00 and my Data was 0.00. I then received an sms saying my airtime and data had been depleted and should dial a code to load more airtime.<br> This is ridiculous, i am a paying customer of MTN and have had my contract with them for 4year now. <br> Please can this Airtime and data be refunded to me as I am not prepared to purchase more when this was taken away from me.<br>
Thank you for posting.
Apologies for the inconvenience this may have caused. Rest assured it was not our intention to dissatisfy you in any way.
According to our records the data bundle has been used up for Internet Sessions/Connections. Once the data has been depleted and there is a positive airtime balance, MTN will bill you from the available airtime.
Please ensure that you close and exit all Internet applications and turn off your mobile data to restrict the Internet connection.
Regards,
Devan
REQ:***
Thank you for posting.
Apologies for the inconvenience this may have caused. Rest assured it was not our intention to dissatisfy you in any way.
According to our records the data bundle has been used up for Internet Sessions/Connections. Once the data has been depleted and there is a positive airtime balance, MTN will bill you from the available airtime.
Please ensure that you close and exit all Internet applications and turn off your mobile data to restrict the Internet connection.
Regards,
Devan
REQ:***