Denying to provide information

I have requested information on my account via e-mail after having requested the information telephonically as well as at MTN stores without success and no one is willing to give me the information. I upgraded my voice contract to Data contract in October 2014 and upgraded the device to an iPad and used the sim solely on the iPad, the iPad was ****** during a house break-in in November 2015 and when I claimed from my insurance, MTN adviced my insurer that I last used my iPad in April 2015, therefore was deemed to have submitted a ********** claim, Surprisingly MTN is claiming my number, that I used on the iPad was last used on the night of the break-in but on a different device. Now Customer Care claims they do not have that information, I should call 808 though I adviced they don't want to give me the information.<br> The information I require is:<br> - An activity log of my iPad since the upgrade to last date of use and;<br> - An activity log on the contract number to the date I blocked it in November 2015<br>