MV
Mpendulo V
1 reviews | Active since Sept 2012
04 Jan 2019, 13:52
Denied service
My mother in law lost a cell phone on the 1st January 2019. She then bought a new phone but couldn't do the sim swop over the phone. On the 3rd January 2019 she went to Vincent Park to do the sim swop. She was told that the system is down. They said it is like that in all the stores. She went back after an hour to check again but Azola told her the system is down without even pressing any key on the computer. I decided to take her to Hemmingways. The staff there didn't say anything about the system being down. The sim swop was done within minutes. When I asked them about system story they said it was never down on that day. When I told them about our experience at Vincent Park they said they always get that complaint from customers who have been to Vincent Park. We decided to go back to Vincent Park again just to see if they will still say the same thing and indeed they did. Please note that this is an old woman who traveled from a village for her to be treated like that.
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MTN South Africa's replyOfficial
08 Jan 2019, 06:54Good day Mpendulo
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behavior of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your mother in law's valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful when dealing with our valued customers.
This matter has been escalated to the management team of Vincent Park store for urgent attention.
We are really sorry for your mother in law's bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behavior of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your mother in law's valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful when dealing with our valued customers.
This matter has been escalated to the management team of Vincent Park store for urgent attention.
We are really sorry for your mother in law's bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply08 Jan 2019, 06:54
Official
Good day Mpendulo
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behavior of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your mother in law's valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful when dealing with our valued customers.
This matter has been escalated to the management team of Vincent Park store for urgent attention.
We are really sorry for your mother in law's bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behavior of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your mother in law's valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful when dealing with our valued customers.
This matter has been escalated to the management team of Vincent Park store for urgent attention.
We are really sorry for your mother in law's bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,