HT
Hennie T
1 reviews | Active since Apr 2014
27 Feb 2015, 13:44
Demanding payment not withstanding warranty
I bought a Sony Xperia Z3 phone on contract (upgrade). The makers advertise that the phone is water proof. My son took photos under water in our swimming pool and the phone stopped working. I took it back to MTN on 11 January 2015, for them to look for the problem as it was still under warranty. They said it will take 7 working days to be repaired or replaced. On the 26th of February 2015 they inform me the phone has water damage and we need to pay R 330.00 as service fee. What is the warranty for then??
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MTN South Africa's replyOfficial
09 Mar 2015, 10:46Hello hennietheron,
We are truly sorry for the delayed response and for any inconvenience caused.
Please note that the warranty of any device that is water damaged is null & voided. This is in alignment with the guidelines from the manufacturer.
Also note that the Sony Xperia Z3 has IP (Ingress Protection) rating
IP65/IP68 - what does it mean? IP rating is a test certification to measure a device's resistance levels to both dust and water. The first digit in the two-digit IP rating indicates the level of protection against solid objects, including tiny dust particles. The second digit indicates how resistant the device is to water.
In compliance with IP65 and IP68, the Xperia Z3 is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information see www.sonymobile.com/testresults
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
Please note that the warranty of any device that is water damaged is null & voided. This is in alignment with the guidelines from the manufacturer.
Also note that the Sony Xperia Z3 has IP (Ingress Protection) rating
IP65/IP68 - what does it mean? IP rating is a test certification to measure a device's resistance levels to both dust and water. The first digit in the two-digit IP rating indicates the level of protection against solid objects, including tiny dust particles. The second digit indicates how resistant the device is to water.
In compliance with IP65 and IP68, the Xperia Z3 is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information see www.sonymobile.com/testresults
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Mar 2015, 10:46
Official
Hello hennietheron,
We are truly sorry for the delayed response and for any inconvenience caused.
Please note that the warranty of any device that is water damaged is null & voided. This is in alignment with the guidelines from the manufacturer.
Also note that the Sony Xperia Z3 has IP (Ingress Protection) rating
IP65/IP68 - what does it mean? IP rating is a test certification to measure a device's resistance levels to both dust and water. The first digit in the two-digit IP rating indicates the level of protection against solid objects, including tiny dust particles. The second digit indicates how resistant the device is to water.
In compliance with IP65 and IP68, the Xperia Z3 is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information see www.sonymobile.com/testresults
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
Please note that the warranty of any device that is water damaged is null & voided. This is in alignment with the guidelines from the manufacturer.
Also note that the Sony Xperia Z3 has IP (Ingress Protection) rating
IP65/IP68 - what does it mean? IP rating is a test certification to measure a device's resistance levels to both dust and water. The first digit in the two-digit IP rating indicates the level of protection against solid objects, including tiny dust particles. The second digit indicates how resistant the device is to water.
In compliance with IP65 and IP68, the Xperia Z3 is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. Abuse and improper use of device will invalidate warranty. For more information see www.sonymobile.com/testresults
Regards
Tim
MTN Complaints Management Team: REQ:***