Demand for Refund - Upfront Payment not communicated.

The worst experience from agents that seem not to care about what is right and withholding of information is part of business as usual.

I want the R499 that was ****** from my account, through a MTN debit order for an upfront amount that was not communicated to me, be returned to my account immediately.

I took up a wifi contract of R499 with MTN on the 30 May 2024. I paid an amount of R531 on the very same day to cover the 2 remaking days of May and to get the service for June.

On the 4 of July 2024 and amount of R965.99 was taken from my account, from the numerous calls I made to MTN on the 5 of May, I was notified that it is for access to the service for the Month of July AND AN UPFRONT PAYMENT FOR VIBES.

The upfront payment/amount was NEVER communicated to me. The agent (Manduva) was forthcoming enough to mention that a lot of clients call to complain about the same matter. She apologised on behalf of MTN for not communicating this due amount to me when taking up the contract and again mentioned that my case was not the only one, she pretty much then said “I must take it on the chin and move on with life”.

I demanded that it be addressed as it constitutes theft,she transferred me through to a 3rd party company that then transferred me around a number of times without speaking to any agent.

Adison, Avanda and Mbali dlamini were blind transferring me without a care in the world.

I will not accept this and I want my money returned as this is theft.

I should not have to pay for an error made by a representative of MTN in disclosing the full details of a contract.

Better training should be given to your people, while you are implementing that….CAN I PLEASE HAVE MY MONEY BACK!