TM
Tawanda M
1 reviews | Active since Apr 2017
23 Jan 2018, 09:11
Delivery to wrong Address
MTN insurance approved my cellphone claim and said if I paid the excess fee I would get my replacement device couriered to me in 1 to 5 days and that was almost 15 days ago.I am in Pretoria and my device was delivered to some Hospital in Jobourg.HOW do u in 2018 reliever something to a wrong address while u have a correct one.I have called MTN insurance called J cell Bar(the company from which the device came) and the courier company and I am being taken from pillar to post so so disappointed.They keep saying we will call u back
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MTN South Africa's replyOfficial
23 Jan 2018, 13:23Good day,
Thank you for your post.
We apologize for the inconveniences of not receiving your insured device as promised and the error of the wrong address.
We would like to advise that this matter is receiving priority attention. We have sent this to the insurance management for urgent response.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Jan 2018, 13:23
Official
Good day,
Thank you for your post.
We apologize for the inconveniences of not receiving your insured device as promised and the error of the wrong address.
We would like to advise that this matter is receiving priority attention. We have sent this to the insurance management for urgent response.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,