Delivery not received

<p>on the 28/11/2016: I dealt with Nhlanhla Nkabinde at the call centre.</p> <p> </p> <p>I did an upgrade on my contract, but did not recieve delivery of my new phone and sim.</p> <p>by the 13/12/2016 I did not receive my new phone so I called the couriers, to be told that they were trying to contact me, to no avail.</p> <p>The number they had for me was incorrect. They therefore returned the package to MTN on the 13th December.</p> <p>I then called the contact centre, the consultant said he would snd an e-mail to Nhlanlha Nkabinde to ask her to resend the package.</p> <p>a week later I did not receive any messages regarding a delivery, so I called the contact centre again andspoke to Nhlanla on the 19/12/2016, she advised that she would do a post delivery, and resend the package.</p> <p>On the 21/12/2016 I called the couriers to find out if there is any delivery for me from MTN but they said the only one was the one they sent back on the 13/12/2016, and they did not recieve the post delivery.</p> <p> </p> <p>I have been trying to get through to your contact centre for more than 5 times today, but am unable to.</p> <p> </p> <p>It is extremely disappointing that your service sucks.</p> <p>There is no accountable person that I can contact, every time I <em><strong>manage </strong></em> to get through to your contact centre I am told that only the person that initially dealt with can help and that it is not possible to transfer the call to that person. an e-mail will be sent to them to contact me...</p> <p>I have just now, (21/12/2016) 10:44 received a message from Nhlanla via whats app that "Warehouse" is doing a stock take and they can not invoice me out now. They will resume invoicing on the 28/12/2016.</p> <p>This is just nonsense, the invoicing ought to have been done when my upgrade was processed already.</p> <p>A whole month for something to be delivered, unbelievable, truly in-effcient. </p> <p> </p> <p> </p> <p> </p> <p> </p>