1 reviews | Active since Apr 2017
<p>MTN has been my service provider since 2014 and i have had only good service from them. Unfotunately my husband did not receive the same service, which was very dissapointing. His new MTN package was supposed to be delivered over a month ago but still nothing. First it was sent to Bellville (we live in the Eastern Cape). Then it was sent back to JHB. Next time it was sent out, again to Bellville (after the address was given and confirmed that they had it correctly)! Eventually, after having to speak to supervisors and getting firm on the phone, the package was re-sent (AGAIN!) An sms was sent to my husband to confirm that the package would be delivered on 04/04/2017. Another sms sent on the day of delivery (today 04/04/2017) with reference number and another confirmation for deliverey on 04/04/2017. For interest sake i contaced RTT to find out where the package is. Much to my (and my husbands) disgust it was still in Cape Town! only to be flown to Port Elizabeth tonight! Delivery will now only take place tomorrow. I'm not one to complain, but i really feel there should be more control when it comes to the delivery of packages </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
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