DELIVERY ISSUE AND POOR CUSTOMER SERVICE. MTN WILL FOREVER BE PATHETIC AND USELESS

I regret taking another contract with MTN, as my experience with your service has consistently been disappointing and seems to have worsened. Your systems appear outdated and not user-friendly, making it impossible to reach your consultants, who are unprofessional, unhelpful and miserable.

I recently ordered a phone and specifically requested that your consultant update the contact information to my husband’s number since I currently do not have a working phone. As anticipated, this request was not honored, and no advice was provided if such a change was not possible.

Last week, my husband received an SMS stating “arrangement for delivery failed,” but no communication or calls were received. After following up with DSV, I was informed that my registered number, not my husband’s, was still listed, contrary to my instructions.

I am frustrated with the lack of accountability and the continued inconvenience caused by your service. Rectify this matter urgently by ensuring that my husband’s number is updated and that delivery arrangements are promptly resolved.

MTN is helplessly pathetic and your rude and miserable consultants do not help your business. I am not looking forward to your response and resolution because I know how pathetic and useless MTN is.