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RE
Robyn E

1 reviews | Active since May 2018

23 May 2018, 14:15

Delivery is PATHETIC

Your service has been very poor and it's actually very sad that I've had a contract with you for over 10 years. Besides all the other problems I have been having, I got an additional phone contract out on my contract at you Cavendish Glen branch on Saturday the 19th, as the number was already with MTN it was just easier. I was advised that they had no stock and that stock would arrive on Monday. NOTHING!! Was told the driver got stuck in JHB and he will make it past on Tuesday. Tuesday comes...NOTHING. I was then told the driver will arrive on Wednesday at 1 ... which was over an hour ago and still nothing. How can you have such poor delivery to your stores?? I understand not wanting to stock them up due to crime and being targeted but hell ...this is pathetic. Have better delivery to your stores. No wonder why so many people want to migrate their contracts from you... If I wasn't so scared you would ***** up my contract again and over charge me again I would move in a heart beat.

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Replies (1)
RE
Robyn E's update25 May 2018, 13:26
Reviewer Update
We went to another store in Stoneridge Edenvale to try there as they had stock. The application was submitted for review and now nothing is happening. Everytime we phone the store they advise us that applications are being accepted then the system is down and the application is still being processed and then the systems are down again. I was told that the regional manager was going there today to assist the store with their problem? That was this morning. We were advised that the application takes between 2-24 hours to approve. It was submitted at 16:59 on the 23rd of May? Where is your 24 Hours??? Its been way over. I want to know what the hell is happening to my application. I'm no longer enjoying the "fun and games" here!!!! This is beyond a joke !!!! Fix this !!!