DELIVERY FOR ROUTER MISSED BY COURIER

I Ordered a MTN Router online and complted the purchase with an agent on 22 May. I was told to pay an amount of R355.78 which is a month and pro-rata subscription. I received the below SMS on 28 May 2024 the stating the date to confirm delivery. 28 May 2024. I waited all day and just before 5 I phoned DSV asking when my parcel was being delivered. The agent told me that the driver was unable to contact me and thus did not deliver. I have no record for any unknown cell no record on my phone for that day. I am now inconvenienced with an additional 7 day wait.

The MTN agent took my delivery details and gave a comprehensive list of all documents that I should have on hand. Why was I not contacted? Why must driver still confirm same details if it is already been logged?

I was told that I must pay upfront fee and pro-rata for this month’s usage. Delivery date has been missed and new date is now 7 days later than expected. The pro-rate payment was made 22 May and delivery is not scheduled for 5 June 2024, I have effectively lost 14 days’ worth of coverage. This amounts to theft. MTN has billed me for a service that I am not receiving. DSV is in fact delivery agent but MTN should then have a sub-contractor who delivers better service. I am bitterly disappointed. I am I first time MTN customer and feel that I have made a big mistake for my internet requirements.