Delivery fiasco

MTN your customer service sucks! I have been on hold for over 1 hour during which time I spoke to 5 people a total of 3 minutes. So that's at least 57 minutes of listening to your "we're experiencing high call volumes. please say on the line..." I am trying to arrange for a manual delivery via your courier DSV for two phones that I couldn't receive due to biometric issues. DSV tells me that you have to "unpause" the delivery on your side. Contact me and let me deal with some one who is competent and can sort out this problem. Oh, and your IVR system is useless.