PM
Pablo M
1 reviews | Active since Nov 2013
03 Aug 2015, 07:51
Delays with MTN accounts
Hi team,<br> <br> Been trying to get hold of someone at MTN to reverse a deposit. Finally got hold of someone at head office call center and they assigned Sibusiso Mlilo to assist me. I sent him the proof of payment on the 29th as per his request, and the money has still not been credited back to me. <br> <br> MTN has also gone and debited me an extra R1300 on top of the R550 they had to debit and still not having refunded me the R5000 I have been following up on. <br> <br> Can someone kindly follow up with Sibusiso Mlilo and find out where my query is. I need the money back into my account as this is now an inconvenience to me.
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MTN South Africa's replyOfficial
14 Aug 2015, 15:08Hello BlaqP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the refund for R 5000.00 has been processed, it will take up to 7 days to reflect on your account. Please also be advised that a request has been logged for another refund of R 947.34 to be processed for the late cancellation credit, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the refund for R 5000.00 has been processed, it will take up to 7 days to reflect on your account. Please also be advised that a request has been logged for another refund of R 947.34 to be processed for the late cancellation credit, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Aug 2015, 15:08
Official
Hello BlaqP,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the refund for R 5000.00 has been processed, it will take up to 7 days to reflect on your account. Please also be advised that a request has been logged for another refund of R 947.34 to be processed for the late cancellation credit, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the refund for R 5000.00 has been processed, it will take up to 7 days to reflect on your account. Please also be advised that a request has been logged for another refund of R 947.34 to be processed for the late cancellation credit, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***