delays/poor service

Good day<br> <br> My problem is with MTN Insurance, they delayed processing my query and they would not give me a loan phone as promised when they take my hand set for repair. I told them not to make their problems my problem as i pay every month without excuses yet they can tell me they don't have loan phones, what do they expect me to use in the mean time while waiting for my hand set to be repaired. <br> <br> The other thing is, i made a claim on the 5th of Jan and i am the one who has been making follow up with them and they are only coming to fetch my hand set tomorrow because i don't have any other alternative other than for them to take my phone for repairs without giving me a loan phone because i cant wait any longer for their response to deal with my issue.<br> <br> please assist in this regards. Thanks <br> <br> Regards<br> Thuso Banda