Delays in contract upgrade

had the worst experience trying to upgrade my contract with MTN SA. I requested a Preorder for the Samsung Fold 3 weeks ago. the phone launched on the 17th and till today i have received absolutely no feedback. i was requested to send my ID on the 16th which i did and received no further feedback.

absolutely terrible service. whats the use of having pre orders when they can not even action and fulfill requests.

evidently they do not want business during these trying times