****, Delays and Very bad insurance claim customer service!!!!!!

Item: MTN South Africa
Rating: 1
Author: Nyiko N

I really need help!!!!!!! my Name is Phillip Nyiko Ndaba its been over a month since i submitted my claim for my ****** iPhone 11 black 64GB on the 12 February 2024 to MTN in association with Admyntec, Guardrisk and Santam with all the requested relevant documents but its now the 09 March 2024 i still haven't got any help, My ID number is *** and the insurance claim Reference number is #***, i am paying my premiums every month but i still haven't received any assistance or replacement i don't even know what the access fee is as they have been quiet on their end even when i call the contact center the agents are hanging up on my calls giving me the impression that they don't want to help me, Agents Like Sijabulile.

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Nyiko N's updateReviewer Update

10 Mar 2024, 08:55

please help, i am being ****med by MTN insurance, i have been paying my premiums but i i haven't received any help or assistance from them since i logged a claim for my iPhone 11 black 64gb, i have tried to reach out to them but they still don't respond or assist ,every time when i call they tell me about next week and when that week comes they tell me tp WAIT another week as if they want me to give up on my claim, their agents are even rude on the phone when you call the contact center, i'm scared im gonna lose my job because i need that phone for work purposes since i work with client on my phone, the next debit date is about to approach but i still haven't got any assistance.

Nyiko N's update10 Mar 2024, 08:55

Reviewer Update