Delays And No Help

MTN!!

I cannot explain how disgusting the service is from you guys!

I pre-ordered the iPhone X about a week and a half ago online, I completed the order form and submitted it, within the next day my contract was automatically upgraded, I did not accept any contract or anything for anyone to upgrade my contract, I then went to the MTN Service Center at ClearWater Mall and for the upgrade to be cancelled so that I can do a proper upgrade for the iPhone X, since last Friday I have heard nothing at all, went back to Clearwater and spoke to Eric the manager of the MTN store and he said he would escalate it but also have heard nothing, the service is totally out of line and so disgusting as if they doing us a favor, also MTN is advertising everywhere that the iPhone X is available yet I went to the store and they still don’t have it a week after they say it’s available, I need this upgrade cancelled so that I can do a proper upgrade, none of this is my fault and it should not be me a customer suffering from the poor poor service from MTN, actually it’s ********** behavior to change my contract without my consent! I want this taken up and this upgrade cancelled today!

I can’t believe I as the customer must run after MTN for this for over a week and the staff in the store Emelda has so much of attitude and so disgusting she shouldn’t be speaking to customers face to face!

I need a response and for this to be resolved today!

The upgrade was done for **********

Preeshan.