Delays and lies

I had itemised billing activated on my MTN contract in early in January. MTN's billing run is the 15th to the 15th and I was supposed to receive my first itemised bill on 15 February. However, on 15 Feb I only received a normal bill and thus sent an email request on 16 Feb for the correct ITEMISED bill to be sent. I received a response from Ntuthuzelo Nyoka of MTN on 20 Feb. I emailed her back on 23 Feb to state the urgency of my request. I have not received a response from her since the 23 Feb email. I also contacted the customer care centre on 808 and requested an itemised bill to be sent. A request was sent to the billing department according to the call centre agent. On Friday 6 March, I AGAIN contacted 808 and was assured that an itemised bill will be sent. When I called again on 10 March, I was informed that a note on the system states that I was sent an itemised bill on 5 March. This is absolutely incorrect. I have yet to receive my itemised bill and it is nearly a month since my initial request on 16 Feb. Please MTN, have some more respect for your clients' requests and paid for services.