SM
Sipho M
1 reviews | Active since Jun 2014
05 Nov 2015, 12:32
Delaying with stupid processes
I have been trying to change my bank account details for debit order purposes, mtn has been giving me a run around with this transaction it has been a week now. My concerned is the 15th is near they have not made the changes these means that the debit order will bounce, ruin my credit record and make charges to previous bank account. Worse part of all I have to keep logging a call my case is not allocated someone who will assist me and each consultant has their own requirement. They are wasting my time I am really mad. I am tired I really do not know what to do anymore
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MTN South Africa's replyOfficial
06 Nov 2015, 11:26Hello Mpentle,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per Ref REQ:*** this was resolved already on 2015/11/05. Your new debit order date is reflecting the as the 15th now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per Ref REQ:*** this was resolved already on 2015/11/05. Your new debit order date is reflecting the as the 15th now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 11:26
Official
Hello Mpentle,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per Ref REQ:*** this was resolved already on 2015/11/05. Your new debit order date is reflecting the as the 15th now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per Ref REQ:*** this was resolved already on 2015/11/05. Your new debit order date is reflecting the as the 15th now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,