Delayed response to insurance claims

<p>I submitted two insurance claims (theft of handsets) on 11 January 2017 [POLICY No: A ********** ]</p> <p>- IMEI NO: ********** ********** 1</p> <p>- IMEI NO: ********** ********** 3 </p> <p>and despite being advised that these would be processed within5 days I have yet to receive a proper response to my claims. I am battling without phones. </p> <p> </p> <p>my </p>