Delayed response for paid up letter

I am writing to express my frustration and dissatisfaction with the ongoing delays and lack of proper assistance in resolving my request for a paid-up letter. Despite my efforts to follow up, the service I have received has been far below acceptable standards, and the experience has been exhausting and disappointing.

Here is a summary of the issues: 1. Request for Paid-Up Letter: I provided the proof of payment and requested the paid-up letter. However, it has been weeks with no clear update or resolution. 2. Unhelpful Customer Support: When I reached out to your call center, I was sent from post to pillar with no clear guidance or actionable support. The lack of coordination between your teams is glaring. 3. Delayed Email Responses: Emails sent to your support team are often answered after a week or more, and even then, the responses contain little to no helpful information. 4. Lack of Accountability: After finally receiving a response from someone else within your team, none of my follow-up emails have been addressed, further exacerbating the frustration.

This entire experience has left me disillusioned with MTN’s customer service and support processes. I am relieved that this account is now paid up because, frankly, I do not see myself engaging in business with MTN again.

I kindly request immediate action on the following: • Prompt issuance of the requested paid-up letter. • A clear explanation of the delays and poor service experienced throughout this process. • Assurance that such inefficiency will not be the norm for other customers.

It is disappointing that I must escalate to this level to get a resolution for what should be a simple and straightforward request. I trust you will treat this matter with the urgency and professionalism it deserves.

Looking forward to your swift response.