Delayed processing og of insurance claim and query

The below relates to a insurance a pending insurance claim on an Iphone 6 handset<br> <br> 1. MTN SP Insurance contacted on 17 June 2015 to enquire on how to process submit a new claim<br> 2. Shanae agreed to share the claim form but indicated it would take 7 days to process<br> 3. No claim shared by June 18, MTN customer care emailed and called<br> 4. No response on phone lines due to strike. Reference number for ermail query