TM
Tshiamo M
1 reviews | Active since Sept 2018
17 Sept 2018, 11:59
Delayed phone upgrade
I was due for my contract upgrade and I ordered a phone from mtn Potchefstroom three weeks ago and during that three weeks I got a call from one of the consultants using their personal phone to let me know that they haven’t received stock yet and we are jumping to the fourth week there is no update
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MTN South Africa's replyOfficial
17 Sept 2018, 12:26Good day Tshiamo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that no upgrade has been processed on your line as yet. You are currently due for an upgrade. Should you wish to proceed, you may contact MTN Direct on ***. This is free fro m your MTN line. Once your upgrade is approved, they will then deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Sept 2018, 12:26
Official
Good day Tshiamo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that no upgrade has been processed on your line as yet. You are currently due for an upgrade. Should you wish to proceed, you may contact MTN Direct on ***. This is free fro m your MTN line. Once your upgrade is approved, they will then deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,