1 reviews | Active since Feb 2016
delayed payment of refund after ten working days
Hello<br> Mtn responded on 20/02/2016( Alice van der Merwe) and promised to refund for invoicing me wrongly and have not done so. i called today, 04/03/2016, and was told that my mtn account has been credited with R 1 980.28. I was required to confirm my account, which I did. I am angry that I should wait for a maximum of \21 working days\" to receive my refund yet the response that I will be credited was done on 20/02/2016 which is approximately ten working days <br> ago.<br> If, say, it takes them maximum twenty one working days to pay, I shall have to wait until the beginning of April to get refunded. I am really disgusted by this long wait to be refunded for the mistake by mtn. Ref.: ***<br> <br> Regards<br> Kgosi Mo***eng"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***