Item: MTN South Africa
Rating: 1
Author: Brandon L

BL

Brandon L's updateReviewer Update

02 Dec 2017, 17:11

Of course MTN is not replying to this complaint. I went to MTN canal walk store on the upper level on 1/12/2017 and enquired about my contract application and found that the consultant named Shogan forgot to add my 3 months bank statement. He blamed the copy machine, not man enough to take the blame. All I got was a sorry. That same moment I terminated the application. Valuable lesson learnt, MTN is ***********. Nothing was done to speed up the process and the vetting department don't let you know what the problem is. Rather pay for an expensive service like Vodacom where you know you will get value for money, going for a cheap service such as MTN, you will be faced with countless problems. Of course the managers aren't bothered about this loss because they already making lots of money by using cheap *********** staff. Stay away from MTN.

BL

Brandon L's update02 Dec 2017, 17:11

Reviewer Update

Of course MTN is not replying to this complaint. I went to MTN canal walk store on the upper level on 1/12/2017 and enquired about my contract application and found that the consultant named Shogan forgot to add my 3 months bank statement. He blamed the copy machine, not man enough to take the blame. All I got was a sorry. That same moment I terminated the application. Valuable lesson learnt, MTN is ***********. Nothing was done to speed up the process and the vetting department don't let you know what the problem is. Rather pay for an expensive service like Vodacom where you know you will get value for money, going for a cheap service such as MTN, you will be faced with countless problems. Of course the managers aren't bothered about this loss because they already making lots of money by using cheap *********** staff. Stay away from MTN.

MTN South Africa's replyOfficial

05 Dec 2017, 08:38

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Canal walk Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply05 Dec 2017, 08:38

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Canal walk Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

BL

Brandon L's updateReviewer Update

17 Jan 2018, 17:51

Just checking up on the outcome of your staff members incompetence and still haven't been informed or advised of the outcome, will never recommend MTN to anyone because nothing gets done by them.

BL

Brandon L's update17 Jan 2018, 17:51

Reviewer Update

Just checking up on the outcome of your staff members incompetence and still haven't been informed or advised of the outcome, will never recommend MTN to anyone because nothing gets done by them.

Delayed New Contract Process