gP
grace P
1 reviews | Active since Oct 2016
31 Oct 2016, 15:33
delayed cellphone delivery
<p>i app**** for a cellphone online on the 28th of September 2016. the phone is still not delivered even today,so am basically paying for a phone that is not available. i been calling MTN this whole month of October.No one is calling me, I've tried cancelling my contract but they keep on transferring me every 5 minutes.AM SO TIRED OF MTN CAN THEY SORT THIS OUT</p>
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MTN South Africa's replyOfficial
31 Oct 2016, 18:34Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply31 Oct 2016, 18:34
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN Direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,