Delay on Feedback

Ii contracted your retentions division this morning to get a settlement quote for my contract which end in 2020.03,until now I have not received it. I also need to understand what is my monthly subscription excluding out of bundle accumulation. What I need to pay for this month. I need a breakdown of charges I have. My email is ***. I need this information urgently and I wish your consultants respected our time as they would put a customer on hold for over 3 minutes.