lS
lawrence S
1 reviews | Active since Jun 2009
27 Oct 2015, 12:22
Delay of cancelling the contract
Hi,<br> <br> I have logged several tickets via center with regards to terminate my cell phone contract as it came to an end on September. Every time i follow up i been told this has been escalated to retention department and they should take 3 to 5 days to terminate the line. No one either from the call center or retention has ever call me since i logged the first ticket a month ago<br> <br> Please assist me very urgently as i will no longer afford to pay this contract for another month.<br> Cell Number: ***<br> <br> Kind Regards<br> Lawrence Sadiki
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MTN South Africa's replyOfficial
27 Oct 2015, 15:13Hello Lawrence01,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. We have also credited back an amount charged for the October invoice as you have requested to cancel from the 14 September according to our records.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. We have also credited back an amount charged for the October invoice as you have requested to cancel from the 14 September according to our records.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply27 Oct 2015, 15:13
Official
Hello Lawrence01,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. We have also credited back an amount charged for the October invoice as you have requested to cancel from the 14 September according to our records.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. We have also credited back an amount charged for the October invoice as you have requested to cancel from the 14 September according to our records.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***