DELAY IN UPGRADE UNACCEPTABLE - NOW 2 WEEKS. NO RESPONSE

CONFIRMED UPGRADE VIA EMAIL WITH NEVIA MOIMA ON 3 AUGUST 2021 AND SINCE THEN MY ENQUIRIES HAVE EITHER NOT BEEN ANSWERED OR BEEN NOT BEEN ANSWERED SUFFICIENTLY. ITS NOW 2 WEEKS SINCE THE UPGRADE AND THE EXCUSE OF THE PHONE NOT BEING AVAILABLE IS NO LONGER ACCEPTABLE. I AM NOT GETTING ANY RESPONSE AT ALL.

EMAILS SINCE 13 AUGUST 2021 ARE NOT ANSWERED.

TREATING PAYING CUSTOMERS LIKE THIS IS TOTALLY UNACCEPTABLE.