Delay in SIM activation

Item: MTN South Africa
Rating: 2
Author: Arthur Kerr-Sheppard

Early (8.30am) on Wednesday. st April, I accompanied a friend who went in for a cell phone upgrade, choosing a phone which required a new nano sim card. We were told that it could take up to 24 hours to activate. <br> This morning, 2nd April, we returned as it had not been activated, and were told that the service centre had been reminded, and that it could take another 2 to 24 hours. <br> I find this ridiculous.

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Replies (1)

MTN South Africa's replyOfficial

23 Apr 2015, 12:24

Hello arthurks,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the SIM has been activated and it is currently in use.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply23 Apr 2015, 12:24

Official

Best regards,

Delay in SIM activation

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