1 reviews | Active since May 2016
Delay in Reactivating Previosuly Suspended Line: 3rd time posting no help yet
<p>This is the 3rd time I am reaching out (and months of trying to sort this out)with no help still, sadly nothing happens beyond emails apologizing and assuring me that my line will be reactivated. I have sent endless emails to the Legal team who are hard to get hold of by phone and their email responses when they decide to are one lines that arent so helpful. My experience has been less than savory to say the least. I am not asking for something that can not be done, a lot of people who have had the unfortunate incident of having their accounts sent to the legal department have had their accounts reinstated so this is not pecu****. I dont care so much about your team's efficiency in responding to emails or lack of for that matter, I also do not mind your lack of professional courtesy and unhelpful answers when you eventually respond, I would just like assistance with reinstating my number as previously confirmed thats all.</p> <p>Thanks</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, as per our discussion the request has been sent to the legal department to activate cell ********** 518, once I received feedback that this line has been activated to contract I will be in touch with you again.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, as per our discussion the request has been sent to the legal department to activate cell ********** 518, once I received feedback that this line has been activated to contract I will be in touch with you again.
Kind Regards,
Alice van der Merwe
REQ: **********
