MP
Mandisa P

1 reviews | Active since May 2016

29 May 2016, 12:41

Delay in Reactivating Previosuly Suspended Line

<p>Hi there</p> <p>I have been trying to get my number *** reactivated, It was handed over to the Legal department sometime last year,I finished paying it off in December and have since then been trying to get it sorted. I only got the confirmation letter from VVM early February after such a huge struggle and understood that in order for the Legal department to assist they needed this letter. I have been trying for weeks since I sent it to them to get this number reactivated. The last update was that the line failed reactivation on the network and the technical support team was asked to help but I was not told how long that would take. I am traveling next Thursday and would like to have upgraded by then.</p> <p> </p> <p>I would however like to commend the great help I have received from Ntsudzuluseni Mutheiwane from the Legal Team and undersatnd that this might be out of his hands . I wopuld like this expedited with the technical team thats all so I may get an upgrade before Thursday.</p> <p> </p> <p>Please help. </p> <p> Thanks</p> <p>Mandisa Payi</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 May 2016, 05:52
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our Legal Division to assist with the reactivation of the specified number. A call back will be done during the course of today to advise status of account.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.