Delay in Processing an Insurance Claim

I submitted a claim on 20/04/2015 via email [Email Removed] auto reply stipulated 5 days turnaround time.i followed up on 30/04/2015 via an MTN store after I had called their call centre ***) in which Armand (ref no ***) informed me my claim has not been processed but would escalate it and would receive an email by 5pm the very same day but I received nothing from MTN.I called the call centre and as usual the line gets cut off after a while and resorted going to MTN at the Glen for help.Spoke to Busi (ref no ***) only to be told that the claim is still not processed.I asked to speak to the sup (Adrian Stellenberg) who was not available and requested that he call me back but he never bothered.What happened to \Treating the customer Fairly.I hope the underwriter of the insurance gets to see this and some will be done as some companies care more about their reputation than their customers"