MN
Michael N
1 reviews | Active since Feb 2013
20 Jan 2017, 13:58
Delay in phone replacement
<p>I had an issue with my cellphone in January 2016 (last year!) and my waranty claim was accepted by MTN. I was promised a speedy replacement of my handset. It has been a year now, a long chain of emails and passing of the buck of epic proportions!! The last person I dealt with was Karabo Monisi who promised me that this issue will be dealt with. Mind you, from the time the phone was taken until today, I have been timeouly paying my instalments. I really do not understand how MTN operates and why things are being done in this manner. Why am I paying for something I do not have? why is everyone passing the buck with this issue. As a customer, I am being unfairly treated and this issue has been dragging for a while now. May you please replace this phone with a phone of equivalent value URGENTLY! As I cannot take this groos mistreatement anymore. </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Feb 2017, 13:26Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that I have escalated the matter to the relevant department for urgent assistance and feedback.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's reply09 Feb 2017, 13:26
Official
Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that I have escalated the matter to the relevant department for urgent assistance and feedback.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,