AT
Andiswa T
1 reviews | Active since Mar 2013
11 Feb 2016, 08:21
Delay in collecting phone for repairs
My phone broke on 22Jan16, it took me 5 days trying to call mtn insurance but no luck, only last friday i managed to get someone from insurance they then sent me a claim form. I filled it in and sent back same friday, but even today no one has called or emailed nor collectionof broken phone. This is unacceptable as i pay this insurance, i requested for a loan phone which i also have not received yet. Im angry with Mtn insurance...... Bad bad service and useless insurance call centre
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MTN South Africa's replyOfficial
11 Feb 2016, 10:41Hello Atyelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our insurance to assist with the collection of the faulty handset. A callback will be done during course of today to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our insurance to assist with the collection of the faulty handset. A callback will be done during course of today to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply11 Feb 2016, 10:41
Official
Hello Atyelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our insurance to assist with the collection of the faulty handset. A callback will be done during course of today to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our insurance to assist with the collection of the faulty handset. A callback will be done during course of today to advise.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.