Degraded,Disrespected & Disappointed

Disrespected and Disappointed!😖😣😱

I am a loyal MTN client with 3-valid home Wi-Fi contracts.I was so disappointed and degraded in the Johannesburg,Angelo Mall ,in Nigel branch by two of the ladies who were on shift! I have never seen something like this anywhere!!

On Monday 26th May 2025 I visited the branch around 15:30pm to return a router and cancel because I had moved where I was previously staying and was struggling with connection,my plan was to return the router and take 2 mobile sim contracts rather.

What happened next shocked me!! When I got to the store I got Lady1 and explained why I am there immediately after explaining she just went silent for a good 30seconds no response and just continued with her day so I was staring at her wondering why the silence then she eventually told me the system is slow and wants to conclude with the other client,she then explained the other lady she was with at the counter did not have a valid system to assist me so I must take a seat meanwhile ,which I did.

As I was seated Lady2 came to the store from Spar,and then put away their stuff then asked what service I required,when I told her she then told me she doesn’t have time for cancellations because she is at MTN to make money. She said she will focus on other clients first whom I came prior to their arrival.I continued being seated.

Eventually Lady1 said I must come to the help desk when I handed over the router both Lady1 and Lady2 started claiming the adapter I had was not for the router.I explained I’ve never damaged nor replaced the router as I would disclose that information it if was the case.

Things started heating up as they told me I have the wrong adapter and they will not take back the router.They advised that I drive back home(mind you I live far,no longer closer to Nigel) and call MTN. When I explained that I did not change the adapter Lady1 rudely told me to SHUT UP,BECAUSE SHE IS DOING ME A FAVOUR! I told her that I am an MTN client and secondly she is not doing me any favours as I am now being forced to admit to having a wrong adapter when I know this is what I collected at the branch upon taking the contract.

Lady1 told me she will never help me and gave me back the router. I call MTN (135) MTN while at the store and they told me to open a sales ticket for investigation of the adapter.Lady2 told me that she will then do a cancellation and when I am transferred to the credit bereau I should not come complaining to her.Mind you she was shouting in front of all MTN clients at the store.

She then told me I have a demon,so she just want to cancel so I can go.She will do the ‘100’ cancellation paperwork so I can leave.I also told her that maybe we both have a demon,hers is one that clearly doesn’t work with contract cancellations.

The only way I ended up being assisted by Lady2 was when I told her to declare the adapter missing while I had the adapter in good working condition and had to return with it home.

I am degraded,insulated and disrespected just for needing to cancel my contract. Now do I have to pay for an adapter I had when returning the router? Am I supposed to be happy about this treatment and embarrassment in front of other clients,is this the MTN standard?