DEGRADED SERVICE FROM MTN_ POTENTIAL DEFECTIVE DEVICE THAT MAY EXPLODE

<p>To whom this may concern if anyone at all,</p> <p> </p> <p>It is with great patience and and unfortunate circumstances that I hereby review the completely degraded service I have received from MTN. I have since logged a previous complaint relating to the very same issue on the 18/10/2016 with no response to date.It does not surprise me anymore that this is the service I am subject to after being such a loyal customer of MTN. It was when the rear camera on my device had started giving off vibrations and waves appearing on the screen each time that I attempted to take a picture that I had to report the fault to the campus sq store. They told me under warranty, it would have to be booked in so that it could be looked at for them to try and resolve this issue. 2-3 weeks later, my phone is returned with no explanation on root cause or resolution as inidcated by the store. Days later, the issue persist and I am told by the wonderful service centre that all they had done was a software upgrade which was supposedly to fix my camera issue. I may not be an expert in this however do not see the logic anyway. I cannot afford for the service centre to waste my time yet again by booking my phone in and still receiving the same service and the issue which I am sitting with a phone which may be a potential danger/hazard to myself. I would like MTN to replace my device , one which is clearly not a defect and the device quality that I expect according to what I pay for, not to mention the pathetic service thus far which has been appalling.</p> <p> </p>