LM
Leo M
1 reviews | Active since Mar 2013
04 May 2015, 12:16
De*****ing me out of my allocated & purchased Data
1. I had purchased date and it has never been allocated, I have received correspondence from the service center and nothing has been resolved - five emails sent in this regard (have proof of correspondence) <br> <br> 2. Of my Std data..i had over 600MB (Have screenshot as proof) data still available and then Mtn cut my service and told me I had to pay for more...once again contacted your service center via email and to date no response..and this is after five emails sent in this regard
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MTN South Africa's replyOfficial
13 May 2015, 13:45Hello LeoMinnaar,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly advise on whether the data bundle you are referring to was loaded as a once-off bundle or recurring bundle and if so, when was the bundle loaded in order to assist you further with your query.
Please be advised that the data bundle balance includes Night Express Data which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly advise on whether the data bundle you are referring to was loaded as a once-off bundle or recurring bundle and if so, when was the bundle loaded in order to assist you further with your query.
Please be advised that the data bundle balance includes Night Express Data which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
MTN South Africa's reply13 May 2015, 13:45
Official
Hello LeoMinnaar,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly advise on whether the data bundle you are referring to was loaded as a once-off bundle or recurring bundle and if so, when was the bundle loaded in order to assist you further with your query.
Please be advised that the data bundle balance includes Night Express Data which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly advise on whether the data bundle you are referring to was loaded as a once-off bundle or recurring bundle and if so, when was the bundle loaded in order to assist you further with your query.
Please be advised that the data bundle balance includes Night Express Data which can only be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you
Regards,
Bronwyn
REQ:***