De*****ing

I took out a data contract with mtn in 2019,however last year I decided to change the package to 40 gigs for R199 as per an agreement with the the retention consultant.

I still have not received any agreement document. In February i realised I was debited Rand R531 and in March I was debited R596 my argument is this was not an agreed amount no additional charges were discussed prior to changing the package.

I was only told I pay 199 which I've been paying Thursday I called mtn to query about this additional charges and overpayment the lady by the name of dimakatso marumo said I had a credit limit.. Which came as shocking to me I never agreed or gave permission to any credit limit.

mtn had no right to debit whatever the premium they want it's *********, committing ***** in my account I want the recordings to be checked and get a refund or I'm canceling my contract with them moving to another service provider worst of all I was refused an access to speak to the manager I was told an email will be sent to the manager for an call back still have not received any call the level of unprofessionalism its embarrassing I want this matter to be investigated and get my refund back.