PS
Pravesh S
1 reviews | Active since Feb 2015
27 Jun 2018, 15:40
de*****ing
Good Day
I would like to report that MTN is de*****ing there customers. By making them think that there airtime is finished after one call that was less than 10 minute. This was my experience with them on my prepaid number and on my contract number. On my prepaid number i had loaded R 60 airtime and made a 6 minute and my airtime was finished. I phoned the call center with no help from the consultant. I was told to switch my phone off and on which i did. and i am still waiting for my airtime. I have the same problem with my contract number my free minutes and data have not been loaded for the past 2 months. When you phone them they say that the technical department will call you back when they have sorted out the issue.which is still going on. They are have no consideration if that if a person had airtime on there phone and if something happens in a emergency and if that person needs to make a call would not be able to because they have taken the airtime and expect you to switch your cell phone off and on because they systems have a problem. In any emergency people would not think to switch there phone off and on . which could result in the lost of life. When tell the call center consultant its a big joke to them. My next step to take this matter up with the ombudsman. Its just there way to recover cost for there fine they had to pay in Nigerian
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Replies (2)
MTN South Africa's replyOfficial
28 Jun 2018, 07:06Good day Pravesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your airtime/data cannot disappear. Your device had to have used the airtime. I suggest that you have a look at the settings or app settings to see where your airtime/ data was used. Your device can have apps running in the background without your knowledge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jun 2018, 07:06
Official
Good day Pravesh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that your airtime/data cannot disappear. Your device had to have used the airtime. I suggest that you have a look at the settings or app settings to see where your airtime/ data was used. Your device can have apps running in the background without your knowledge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
PS
Pravesh S's updateReviewer Update
28 Jun 2018, 09:17Dear Ishie
Thanks you for your reply. I know how to use my device and and check my settings on my apps. Please dont take me for a fool or insult me. By making a dumb ass comment like i must check my phone. I have screen shots between call balances and data been loaded. I have logged a complaint with the ombudsman. and i will be opening a case of ***** and theft against MTN. I have all the screen shots .
PS
Pravesh S's update28 Jun 2018, 09:17
Reviewer Update
Dear Ishie
Thanks you for your reply. I know how to use my device and and check my settings on my apps. Please dont take me for a fool or insult me. By making a dumb ass comment like i must check my phone. I have screen shots between call balances and data been loaded. I have logged a complaint with the ombudsman. and i will be opening a case of ***** and theft against MTN. I have all the screen shots .