De*****ed within MTN

I was de*****ed within MTN. I have had an MTN account for over 4 years now. I last took an upgrade in May 2018 as I took an iPhone device I have been paying R650 for every month without default. At the end of May I decided to pay more than double just saw I can pay up my account quicker and possibly upgrade... I then get communication from MTN that my account is overdue by R1. 8k shocked as I was I tried calling but could not get through to a relevant person who could assist me so I went to MTN in Morningside.

I explained my story to the gentleman who then pointed out that 2 devices had been taken in my name in May. My question therefore was... How on earth is someone able to do that under my name when I have to come into the branch with my original ID document to upgrade? What poor security... Someone can put over R40k debt in my name without me knowing? Right now MTN has obviously communicated with ITC that I am a slow payer yet it is MTN's poor security measures??? This is just ludicrous!!!!!! Unacceptable MTN, Unacceptable!!!!!!!

This gentleman pointed out that this was probably done through the call center and he himself suggested this was an inside job!!!!! Do you mean to tell me your own employees can do this and nobody knows? No form of internal audit or signing off on upgrades?????

This gentleman has told me I should go to the police and write an affidavit to state I did not take any device... How about MTN immediately raising an alarm and finding out what happened they telling me to go to police first?? What am I missing here????

Please can MTN investigate this immediately and I would like to know the outcome of this investigation... I feel very violated!!